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This books summarizes the author's decade- long experience in the call center industry in the Philippines and provides foundation knowledge for workforce specialist. This is targeted for operations managers and can be a guide on how to staff correctly, understanding service levels, balancing attrition, etc.
eBook details
- Title: Call Center Workforce Management (Call Center Fundamentals Series Book 1)
- Author : Donnie Baje
- Release Date : *
- Genre: Kindle Store,Kindle eBooks,Business & Money
- Pages : * pages
- Size : * KB
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